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Cyberry Know-How

The things we'd tell you anyway, written down

Practical, plain-English guides for the people actually running the floor — how to capture content worth posting, how to get the best out of your screens, and how the technical side of a venue really works. Free to read and free to share with your staff.

Why we publish these

Every venue we work with asks the same handful of questions — what camera should we buy, why does our footage look dark, what size should this artwork be, why has the printer stopped, how do we get this file to you. Rather than answering it one venue at a time, we write it down properly and put it somewhere your whole team can get to it.

No login, no gate, no form to fill in. Send the links to your duty managers, print the checklists, stick them in the drawer. Most guides end with a one-page card built to be printed and laminated. If a guide you need isn't here, ask us and we'll write it.

Cameras & content 3 Social & reputation 2 Screens & signage 2 Venue technology 5 Websites 1 Working with us 6

Cameras & content

Capturing footage and photos at your venue that we can actually turn into content.

DJI Osmo Pocket 4 — the venue content guide

Which kit to buy and where, the exact settings we ask for, getting the wireless mic working, what to film around the venue, what you legally can't film, and how to send us the footage.

How to film better videos on your phone

No camera budget? Most of the quality gap is technique, not hardware — plus one settings change almost nobody makes.

Preparing your venue for a photo or video shoot

A shoot day's quality is decided before we arrive. The shot list, the right light, getting the venue and kitchen ready, and staff consent.

Screens & signage

Keeping your venue's screens working, current and worth looking at.

Keeping your screens current in PixelSuite

The habits that stop signage going stale — end dates on everything, the fortnightly screen walk, and what actually works on a screen in a busy room.

How to restart your PixelSuite signage player

Screen blank, frozen or stuck on a Windows desktop? Two minutes and any staff member can fix it — as long as they restart the player and not the television.

Coming soon

Artwork sizes for venue screens, without the guesswork

Portrait, landscape, LED walls and kiosks — the dimensions to design to, and why a poster PDF never looks right on a TV.

Venue technology

The faults that come up most often, and what's safe to try yourself.

Printer not working — what to try first

The five-minute run-through that fixes most of them, what “offline” really means, till and card printers, and when to stop and call us.

Internet, Wi-Fi or tills dropped out — what to check

What's safe to check and what to leave well alone, what to do when you can't take money, and how to log an intermittent dropout so it can actually be found.

Your computer is slow or full — what to check

Telling “slow” from “full”, a ten-minute clean-up, where files should actually live, and how to tell when a machine has simply reached the end.

Sound for functions: mics, music and the PA

The afternoon sound check that prevents most Friday-night microphone calls — plus zones, feedback, background music and what not to touch.

Requesting CCTV footage

How to ask so it can actually be found, why preserving it the same day matters, who may see it, and handling police and insurer requests.

Websites

Keeping your site current, whoever's doing the updating.

How to update your website content

Two ways to keep a site current — send us the change and approve a preview, or log in and do it yourself. Includes a full walkthrough of the WordPress Enfold builder.

Working with us

How to ask for things so they happen quickly and come back right.

What we need to know when something breaks

Nearly half the fault reports we get can't be started without a phone call first. The five things to include, and how to log an intermittent fault.

The venue year: what to plan, and how far ahead

Half the Mother's Day work we're asked for arrives inside two weeks. A month-by-month calendar, and honest lead times for every kind of job.

How to brief design work so it comes back right first time

Most artwork needing three rounds didn't need a better designer — it needed forty more words in the brief. Includes a template you can copy.

Getting your menu changed everywhere it appears

A menu change sounds like one job. It's usually six. Every place it lives, what to send us, and the print deadline you can't move.

When staff start or leave: the access checklist

What to tell us and when, why shared logins cost you, and what to do when someone leaves suddenly.

Making sense of your monthly report

Which numbers matter and which are noise, where your retainer hours went, and how to tell whether you're actually getting value.

Something missing?

Tell us what you'd like written up.

If your team keeps hitting the same question, it probably belongs here. Send it through and we'll turn it into a guide — and you'll get the answer straight away either way.

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